our emails do not always reach you
We make every effort to produce a product preview within a day of receiving
your order. However, we have noted that not all our emails are reaching
ensure that your Rosablue emails get to your inbox, please add email@example.com
to your address list or safe list.
From October 2006 we have asked for new customers to include a Text contact
number. This is because so many emails are being missed. If you want us
to follow up on an order you must provide us with a number where we can
confirmed you have received your preview.
We only use customer data information to manage the orders in production.
We seldom, if ever, send out marketing emails and do not share data with
any other individual or company.
Service providers are adding more and more filters to their email services
in an attempt to block unwanted email. This can result in "false
positives" binning legitimate emails, such as ours. Please check
your settings or your spam folders. Our email may have been wrongly classified.
There is a particular problem with customers who use the AOL mail services.
If you are an
AOL subscriber, you can place your order by surface mail or by telephone.
If you want to change an image, please use the feedback form promptly
to reject your original preview. This alerts us that we need to make a
change. You can then send us the new image as an attachment by return
email and note the one you wish to replace